One Button To Bring Care Closer

For patients hospitalized in several departments of the General Hospital in Peja, asking for assistance is now as easy as pressing a button. Since February 2026, a newly installed nurse calling system, supported through the IHS Project, has changed how patients, nurses and doctors connect.

Every bed in several departments until now is equipped with a call button. When pressed, an alert immediately appears at the nurses' station and a red light outside the patient's room lights up to signal where assistance is needed. The system records every call and response, creating a reliable record of response times while helping nurses reach patients more quickly.

"Every day we see the difference this system is making," says Hidajete Krasniqi, coordinator of the nurse call system and a nurse with 40 years of professional experience. "For me, this is the most important and successful project our hospital has implemented. It improves the quality of care, increases patient safety, protects nurses through documented response times and gives managers a clearer picture of staff workload."

Since the system became operational, the longest recorded response time has been just 2 minutes and 45 seconds, a performance that previously could not even be measured.

Patients notice the difference too. "It has helped us so much," says one patient in the Cardiology Department. "The nurse comes faster than lightning. Especially during the night, knowing help is only one button away gives me great peace of mind."

For Sulltane Pishtani, a cardiology nurse with 27 years of experience, the benefits are equally clear. "The system has increased patient safety, improved the quality of care and made our daily work much easier. It is encouraging to see innovations that benefit both patients and healthcare professionals."

Improving healthcare also looks like this: ensuring that when someone calls for help, someone knows immediately.